Your privacy and the protection of your personal data are important to us. As of May 25, 2018, we have an obligation to collect and protect your data in accordance with new European standards for data protection. The goal of the new framework is to make sure that we deal with your data in a lawful, fair, and transparent manner, and that we take steps to ensure that your data are adequately protected.
We are limited to using your data under the following conditions: where you have consented to it, where we need to do so in order to fulfil our contract with you, or in certain special circumstances, such as compliance with legal obligations, or for other legitimate purposes.
Records of correspondence will be kept securely.
Our site collects data about visits to the site in order to optimise our site, as well as to promote security by checking for unusual activity, hacking attempts, and other potential threats. The data that is collected also facilitates internal operations such as troubleshooting, data analytics, and research and testing. Data about visits to the site are generally anonymous or pseudonymous. If you are logged into the website and have provided us with personal information, it may be possible for us to track your activity on the site.
Information collected for technical purposes may include which pages you have visited (including the date and time), which services and pages you viewed or searched for, page response times, download errors, files downloaded, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from a page, and other metrics related to your visit to our site.
We use Google Analytics to track visits to the site. More information about Google Analytics can be found on the Google Analytics website.
We do not sell or disclose your data to any third parties without your prior written consent.
At the time of booking, you have the option to subscribe or not to our newsletter.
You will also be sent a further initial email to confirm that you do wish to be contacted in this way.
There is an option to opt out of this subscription at the bottom of every newsletter.
To receive our newsletter, we only require your email address. This data will be retained on a secure database. If you opt out of the subscription it will be deleted.
From time to time, we may run a competition either via our website, newsletter and/or social media. When you enter a competition we may collect your name, email address and postal address. This will be kept securely and will only be used in conjunction with the competition and deleted afterwards.
The Payment Service Provider we use is Holiday Rent Payment who fully comply with the Payment Card Industry Data Security Standard (PCI DSS). HRP is a fully approved Level 1 payment services provider – the highest level of compliance.
Glenorchy Farm does not hold any credit/debit card information, or any other financial information provided by you.
You can find out about any information we hold about you by making a ‘right of access’ request under the General Data Protection Regulations. If we hold any information about you, we will tell you why we hold it, tell you who it has been/will be disclosed to and let you have a copy of the information.
If you have any questions or concerns regarding any aspect of this policy, wish to find out what data we hold about you, or would like to request the erasure of your personal data, please contact us.